Take 3 Management are the Agents for Kate Hardcastle MBE.

Kate Hardcastle MBE

Kate Hardcastle MBE, a.k.a. The Customer Whisperer is the UK's leading 'go-to' business expert on consumer insight for National TV & Media.

Kate has added her unique brand of knowledgeable commentary to thousands of interviews for TV & Radio outlets including BBC, ITV, Channel 4, Sky News. She has also presented leading consumer shows and most recently reporting on ITV1's Tonight show fronting episode about saving the High Street. Other credits include Rip Off Britain (BBC 1) What Britain Bought (Channel 4) Battlefront (Channel 4) and Inside Out (BBC 1) as well as being the consumer champion for hit ITV 1 consumer show - Eat Shop Save (new series starts in July 2019). Her work is respected globally, projects have included the successful turnaround of ailing retail brands & shopping centres, the creation of powerful consumer brands & as a consultant supporting boardrooms and executives across the UK and internationally to oversee business redevelopment, restructure and takeovers. Kate provides an expert insight on business, charities, community and gives positive hope and messages.


The Customer Whisperer, Founder and Leader of Insight with Passion Business Transformation Services, Boardroom Advisor.

Career Highlights

Awarded 27 National and International Business Awards including an MBE from HRH Queen’s Birthday Honours.

ITV and BBC go-to-name on all consumer-stories. Presenter of ITV Eat Shop Save and Tonight programme.

Client success for many organisations including FTSE100*.

Supported clients in takeover, mergers and acquisition projects*.

Re-established the Super-brand — Silentnight and world-known “Hippo & Duck” brand assets.

Areas of Expertise

Consumer Insight, Brand, Marketing, Communications and Retail, and Women in Business.

Education & Training

INSEAD Business School, University of Salford, IOD, TACK and Disney.

Media Credits

Presenting Credits Include: Presenter of ITV1’s consumer primetime show -—Eat, Shop, Save, Presenter & Reporter — ITV1’s Tonight Programme (The End of the High Street, Secrets of your Online Shop, Christmas Cons Revealed).

Contributing Writer Credits Include: Virgin, Guardian, Life In the Retail Space and Drapers.

Interviews & Features Include: The Sun, Mail, Express, Mirror, Guardian, Independent, The Times, Mail on Sunday, Red and Cosmopolitan Magazine. TV: BBC One, BBC News, BBC World, BBC Regionals, ITV (National), ITV (Regional), ITN, Channel 4, Channel 5, Sky News and global stations include: Dubai One, Channel 7 Aus and NZ

Radio: BBC Radio 2, BBC Radio 4, 5 Live, BBC Regionals and commercial stations inc. Real

Brand Ambassador Work Include:

Carphone Warehouse, N Brown’s JD Williams, Midster Report with YouGov and Small Business Saturdays.

Seminars & Keynotes Include:

Financial Time — Retail Summit — Moderator and Host, Entrepreneurs Conference, The Business Show, The Business Start Up Show, The Wine Show, Moda, International Jewellery Show, The Furniture Show, Arabian Business Conference, IOD Women Leadership, Network She, Forward Ladies, Mumsnet, Women Unlimited, INDEX, Advantage Travel Conferences, Global Marketplace (USA).

Charity & Community Involvement Include:

Trustee of the Diana Award. Founder of Positive Image Month, Founder of The Charity Dreamgirls, Ambassador for Women in Sport, patron for the RSPCA (North) and spokesperson for Endometriosis UK.

Charities (previous work)

Created and founded: Express Yourself Trust (a global charity supporting environment and community), Child Literacy Campaign, The Butterfly Ball, Pink Ladies Ball, School Governor (Lancashire).


For further information please contact Sara Cameron on 020 7209 3777 or sara@take3management.com